Support team

Sam has been with us since August 2018 having previously worked in management roles across different sectors. Her passion is people which is why she completed her counselling qualifications in the early 2000’s and is currently studying for a degree in this area. Her passion for animals and customer service has led her to at last find her dream job with CVS and The Village. The best part of her day is seeing all our lovely clients, patients and in particular working with the wonderful team at The Village.

She has always loved and owned animals since being a child, including dogs, horses, fish, guinea pigs and rabbits. Sam currently owns Harvey, a French Bulldog cross and Uno, an Andalusian horse. Sam has many equestrian qualifications and has competed in eventing, dressage and show jumping over the years, never being happier than when she is in the saddle.

Emma worked in customer service and retail for ten years before joining us in 2019 to further her passion for providing great customer service as well caring for animals, which is her biggest passion. Emma volunteers regularly at the RSPCA and has two pet cats who she adores. Cats are her favourite animals which is why she has such a huge passion for and loves working in the Cat Hotel so much because she is truly in her element. Emma says she loves getting to know each of the animals and their own characters so she can help to ensure their stay with us is a home away from home.

Sarah has been working at the Village since 2006 as a receptionist and dog groomer. She loves the mix of work she gets on a day to day basis. Sarah currently doesn’t have any pets but is hoping to get a dog when her two children get a little older and she can take them on longer walks.

Lisa has worked as one of our lovely receptionists at the Village Animal Hospital since 2012. She has a strong background in customer service, and loves meeting all her clients and their animals. She is well known for handing out treats and a lot of our dogs know exactly where she keeps them! Lisa has a very naughty, chatty Black Headed Cacique parrot called Jakey who she has had since he was three months old.

Rachel has worked at the hospital as a part time receptionist since 2004. She has a Springer Spaniel called Hudson who lives with her and her sister. She also has an agoraphobic house cat called "Alf", who also thinks he's a dog.

Zoe joined our reception team at Caterham in September 2016 having gained lots of customer service experience working in retail. Her hobbies outside of work are running; she recently ran a 10K charity run raising money for Great Ormond Street Hospital. Zoe has a very excitable dog called Tia.

Rosie has been surrounded by animals her entire life, having cats, dogs and a rabbit at home. She says she can never choose whether she prefers cats or dogs as she loves them both for different reasons. She is particularly interested in pets as therapy and how they can help with different mental and physical disabilities. Rosie believes animals are a special gift and has great pride that she gets to work with them.

Hannah started working as a receptionist at The Village Animal Hospital in January 2019. She loves her job as it brings together her passion of working with people and animals. She loves meeting new people and has a strong working background in all forms of customer service. She has three generations of Irish, Red and White Setters and has been at the birth of every one of them which is very magical.

She has also been part of a fostering team for feral cats for over 15 years. Outside of work she spends most of her free time with her little girl, spending time with friends, reading or swimming.

Abigail enjoys interacting with people and their animals and has always dreamed of a job where she is able to do this. She enjoys swimming and has two dogs Murphy who is a crossbreed that was rescued from Ireland and Billie who is a Sprocker Spaniel.

Kellie Joined The Village Group in October 2020 working across all four practices. She thrives off being part of a busy team, as no two days are the same. She is constantly learning new things, and feels a real sense of pride at the end of each day knowing that she has played a small part in helping people and their pets. Her love of animals means she is in her element working with them. Kellie is constantly sharing pictures of her house rabbit Jasper to anyone who will look! She is a mum of two and spends most weekends on the side lines cheering on her son’s football team, or cooking with her daughter.

Sophie started working at The Village at the beginning of 2020 as a receptionist. She recently moved down from Lancashire to complete her music degree in Guildford which she graduated from in 2019 with first class honours. In her free time she loves to sing with a live band, especially soul and jazz music. Sophie has two cocker spaniels at home called Pepper and Freddie who she absolutely adores. She really enjoys working with animals because every day is different and you always learn something new.

Molly started working at the Village Animal Hospital in March 2021 as receptionist, primarily based in our Smallfield branch. She has worked in customer service for a number of years and previously worked as cabin crew before joining us. Molly loves animals and is thrilled to have a job that involves interacting with them daily. She has a two year old Tibetan Terrier called Lionel, who is incredibly cheeky! She loves keeping active and baking in her spare time.