Jo joined our team as a receptionist in October 2014 and quickly progressed to practice manager in February 2015. After spending 12 years in Retail Jewellery, she decided to follow her dream of working with animals and has a passion for customer service. She has two Chihuahuas, Roxy and Theo and a bearded dragon called Sisqo.
Sue has worked at The Village Animal Hospital since 2009 and has over 20 years of dog grooming experience. She really enjoys all aspects of her job but loves getting to know her clients well. She has three lovely Spaniels of varying ages and in her spare times enjoys floristry and upholstery.
Vicky joined us in 2015 as a receptionist and realised her passion for dog grooming. She has since joined Sue our groomer but can still occasionally be found helping out in reception. She has a handsome cat called Rupert, who came in as a stray to the practice.
Cat Hotel Kennel Assistant
Lucinda joined us as our cat hotel kennel assistant and loves looking after the boarding cats while their owners are on holiday and making their stay as enjoyable and relaxing as possible. She also enjoys being able to assist the groomers, receptionists and the nursing team - no matter the task as every little job helps to run the practice smoothly. Lucinda has grown up surrounded by animals and loves to spend as much time with them as possible. She loves watching wildlife documentaries, and this has spurred her to visit seal sanctuaries in Cornwall. Lucinda would eventually like to explore the possibilities of working with more exotic and marine animals.
Receptionist and Groomer
Sarah has been working at the Village since 2006 as a receptionist and dog groomer. She loves the mix of work she gets on a day to day basis. Sarah currently doesn’t have any pets but is hoping to get a dog when her two children get a little older and she can take them on longer walks.
Holly has a background in the veterinary industry, with four years of work experience at a vets whilst she was at college studying animal nursing and animal management. She has previous customer service experience from working in a pet store and a DIY store, and has also previously worked in a boarding kennels. Holly loves getting to know new people and always tries to be positive and bubbly. She enjoys socialising and particularly loves food! Holly has four pets: two Border Terriers, Bertie and Henry, and two domestic short haired cats, Vinny and Lily, but Vinny is her absolute baby!
Daisy originally joined our Merstham team in 2013 as an animal nursing assistant. After leaving to working with British wildlife and study environmental conservation she has recently re-joined as a receptionist at our Smallfield branch. She loves getting to see our clients every day but particularly enjoys cuddles with all of our furry patients! Daisy spends her spare time volunteering with wildlife conservation charities, bee-keeping and spending time with her much loved animals, Twiggy her beautiful dog, her chickens and naughty tortoise Rocky.
Lisa has worked as one of our lovely receptionists at the Village Animal Hospital since 2012. She has a strong background in customer service, and loves meeting all her clients and their animals. She is well known for handing out treats and a lot of our dogs know exactly where she keeps them! Lisa has a very naughty, chatty Black Headed Cacique parrot called Jakey who she has had since he was three months old.
Rachel has worked at the hospital as a part time receptionist since 2004. She has a Springer Spaniel called Hudson who lives with her and her sister. She also has an agoraphobic house cat called "Alf", who also thinks he's a dog.
Zoe joined our reception team at Caterham in September 2016 having gained lots of customer service experience working in retail. Her hobbies outside of work are running; she recently ran a 10K charity run raising money for Great Ormond Street Hospital. Zoe has a very excitable dog called Tia.
Tracy joined the team in October 2016 as a receptionist having worked within the veterinary world for over nine years in both first opinion and veterinary referral. Tracy has two rescued RSPCA dogs, Buddy and Ellie, a rescued cat Hattie and also a retired horse called Megan. In her spare time she enjoys long country walks with her family including the pooches, eating out and going to the cinema. Tracy’s ambition in life is to one day have a small holding full of rescued animals!