Support team

Practice Manager

Sam has been with us since September 2018 having previously worked in management roles across different sectors. Her passion is people which is why she completed her counselling qualifications in the early 2000’s. She has always loved and owned animals since being a child, including dogs, horses, fish, guinea pigs and rabbits. Sam currently owns Harvey, a French Bulldog cross and Frank, an Irish Sports Horse. Sam has many equestrian qualifications and is never happier than when she is in the saddle. Her passion for animals and customer service has led her to at last find her dream job with CVS and The Village. The best part of her day is seeing all our lovely clients, patients and in particular working with the wonderful team at The Village.

Cat Hotel Kennel Assistant

Lucinda joined us as our cat hotel kennel assistant and loves looking after the boarding cats while their owners are on holiday and making their stay as enjoyable and relaxing as possible. She also enjoys being able to assist the groomers, receptionists and the nursing team - no matter the task as every little job helps to run the practice smoothly. Lucinda has grown up surrounded by animals and loves to spend as much time with them as possible. She loves watching wildlife documentaries, and this has spurred her to visit seal sanctuaries in Cornwall. Lucinda would eventually like to explore the possibilities of working with more exotic and marine animals.

Cat Hotel Kennel Assistant

Emma worked in customer service and retail for ten years before joining us in 2019 to further her passion for providing great customer service as well caring for animals, which is her biggest passion. Emma volunteers regularly at the RSPCA and has two pet cats who she adores. Cats are her favourite animals which is why she has such a huge passion for and loves working in the Cat Hotel so much because she is truly in her element. Emma says she loves getting to know each of the animals and their own characters so she can help to ensure their stay with us is a home away from home.

Receptionist and Groomer

Sarah has been working at the Village since 2006 as a receptionist and dog groomer. She loves the mix of work she gets on a day to day basis. Sarah currently doesn’t have any pets but is hoping to get a dog when her two children get a little older and she can take them on longer walks.

Receptionist

Holly has a background in the veterinary industry, with four years of work experience at a vets whilst she was at college studying animal nursing and animal management. She has previous customer service experience from working in a pet store and a DIY store, and has also previously worked in a boarding kennels. Holly loves getting to know new people and always tries to be positive and bubbly. She enjoys socialising and particularly loves food! Holly has four pets: two Border Terriers, Bertie and Henry, and two domestic short haired cats, Vinny and Lily, but Vinny is her absolute baby!

Receptionist

Lisa has worked as one of our lovely receptionists at the Village Animal Hospital since 2012. She has a strong background in customer service, and loves meeting all her clients and their animals. She is well known for handing out treats and a lot of our dogs know exactly where she keeps them! Lisa has a very naughty, chatty Black Headed Cacique parrot called Jakey who she has had since he was three months old.

Receptionist

Rachel has worked at the hospital as a part time receptionist since 2004. She has a Springer Spaniel called Hudson who lives with her and her sister. She also has an agoraphobic house cat called "Alf", who also thinks he's a dog.

Receptionist

Zoe joined our reception team at Caterham in September 2016 having gained lots of customer service experience working in retail. Her hobbies outside of work are running; she recently ran a 10K charity run raising money for Great Ormond Street Hospital. Zoe has a very excitable dog called Tia.

Receptionist

Rosie has been surrounded by animals her entire life, having cats, dogs and a rabbit at home. She says she can never choose whether she prefers cats or dogs as she loves them both for different reasons. She is particularly interested in pets as therapy and how they can help with different mental and physical disabilities. Rosie believes animals are a special gift and has great pride that she gets to work with them.

Receptionist

Jo is very passionate about all animals, especially dogs. She has always had pets from her childhood onwards and currently has a Border Terrier called Barney who keeps her fit. With many years of customer service experience, Jo says this is a perfect role to be able to combine her love of animals with her passion for customer service. The highlight of her day is meeting our lovely clients and their very loved pets. Jo enjoys keeping fit, cuddles with her dog and socialising with old and new friends.

Receptionist

Hannah has been a veterinary receptionist since 2016. She loves her job as it brings together her passion of working with people and animals. She loves meeting new people and has a strong working back ground in all forms of customer service. At home Hannah has three generations of Irish Red and White Setters and has been part of a fostering team for feral cats for over 15 years.